AWS Connect Managed Service
Expert Cloud Consulting Service to help enterprises transform their business utilizing the power of cloud
AWS Connect is an easy-to-use omnichannel cloud contact center that helps you provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact center to give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it. We’ve now made this available for all businesses, and today thousands of companies ranging from 10 to tens of thousands of agents use Amazon Connect to serve millions of customers daily.
Designed from the ground up to be omnichannel, AWS Connect provides a seamless experience across voice and chat for your customers and agents. This includes one set of tools for skills-based routing, task management, powerful real-time and historical analytics, and intuitive management tools – all with pay-as-you-go pricing, which means Amazon Connect simplifies contact center operations, improves agent efficiency, and lowers costs. You can set up a contact center in minutes that can scale to support millions of customers from the office or as a virtual contact center.
Benefits of AWS Connect
Make changes in minutes not months
Amazon Connect is so simple to set-up and use, you can increase your speed of innovation. With only a few clicks, you can set up an omnichannel contact center and agents can begin talking and messaging with customers right away. Making changes is easy with an intuitive UI that allows you to create voice and chat contact flows, or agent tasks without any coding, rather than custom development that can take months and cost millions of dollars.
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Save up to 80% compared to traditional contact center solutions
AWS Connect costs less than legacy contact center systems. With Amazon Connect you pay only for what you use, plus any associated telephony and messaging charges. With Amazon Connect there are no minimum monthly fees, long-term commitments, upfront license charges, and pricing is not based on peak capacity, agent seats, or maintenance. Learn how our customers are saving.
Easily scale to meet unpredictable demand
AWS Connect has the flexibility to scale your contact center up or down to any size, onboarding tens of thousands of agents in response to normal business cycles or unplanned events. As part of the AWS cloud, you can support your customers by accessing Amazon Connect from anywhere in the world on secure, reliable, and highly scalable infrastructure. All you need is a supported web browser and an internet connection to engage with customers from anywhere.
